Shifts can be cancelled up to 24 hours before their start time without a penalty.
Things to consider before cancelling a shift:- Cancel completely unfilled shifts at any time without incurring and paying a fee.
- Reducing the number of openings for a particular shift rather than cancelling a shift all together.
- Shift openings can be reduced or cancelled without penalty up to 24 hours before the shift's start time. If you choose to cancel a shift within 24 hours of start time, a base fee equivalent to a 3 hours * (wages + Ideal platform fees) will be charged for each worker scheduled.
- If an Ideal worker has already arrived at your location and clocked in for a shift when it's cancelled, you will be charged a cancellation fee equal to the shift's scheduled hours * (wages + Ideal platform fees).
- If an Ideal worker has already arrived at your location and clocked in for a shift, the shift can be shortened up to 1 hour without penalty. Wages + Ideal platform fees will be charged for the shift's scheduled hours less 1 hour even if Ideal workers clock out earlier.
Self Service Shift Cancellations on the Ideal Portal
If it's 24 hours before a shift's start time, you can cancel on the Ideal portal by following the numbered steps below. If it is within 24 hours of the shift's start time, self-service cancellation is not available. Please contact customer support with the shift location, job, date(s), and shift start and end time(s).- Access your shift schedule: If the shift is today, it can be found in the first screen that opens when you click "Schedule". All other shifts will be grouped by day in the "Upcoming" tab.
[Screenshot] - Cancel shift: Once you've located the shift you'd like to cancel, click the down arrow on the far right to reveal the "Cancel Shift" button. A confirmation window will pop up on the screen allowing you to confirm your cancellation. Click "Yes, Cancel Shift". This shift will be deleted from your "Today" or "Upcoming" tabs.
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Alternatively, you can click the purple "edit shift" button next to the shift start and end times, scroll to the bottom and click "Cancel Shift".
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