---
title: Cancellation of Shifts by Client
description: Policy Overview
---

[Skip to content](https://help.ideal.com/migration/cancellation-of-shifts-by-client#main-content)

English

Show submenu for translations

![logo.png\]](https://help.ideal.com/hs-fs/hubfs/logo.png?height=40&name=logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 Welcome! Search our knowledge base or choose an article below...

- There are no suggestions because the search field is empty.

1. [Knowledge Base Articles](https://help.ideal.com/migration?hsLang=en)
2. [Workers](https://help.ideal.com/migration/workers?hsLang=en)
3. [Policies](https://help.ideal.com/migration/workers?hsLang=en#policies)

# Cancellation of Shifts by Client

**Policy Overview**  
Consideration and respect for our Workers is expected when Clients cancel Shifts. It’s important Ideal that its Workers are properly compensated for booking a Shift and being available to do so.

**Policy**  
Subject to the other Policies, when cancelling a Shift, we expect Clients to do so with as much notice as possible. If a Client cancels a shift that you have scheduled, with fewer than 24 hours’ notice, You will be paid for 3 hours of time worked in accordance with the hourly rate specified in the cancelled shift, this will appear as “Non-Worked Pay” on your earning statements.

If you receive a notice of cancellation though the Ideal App, you do not need to show up to the Client worksite, and you are free to book another Shift available in the App.

- [Welcome](https://help.ideal.com/migration/welcome?hsLang=en)
- [Workers](https://help.ideal.com/migration/workers?hsLang=en#main-content)
  
  
  
  
  
    - [Quickstart Guides](https://help.ideal.com/migration/workers?hsLang=en#quickstart-guides)
    - [FAQ](https://help.ideal.com/migration/workers?hsLang=en#faq)
    - [Policies](https://help.ideal.com/migration/workers?hsLang=en#policies)
- [Organizations](https://help.ideal.com/migration/organizations?hsLang=en#main-content)
  
  
  
  
  
    - [Setting up your ideal portal](https://help.ideal.com/migration/organizations?hsLang=en#setting-up-your-ideal-portal)
    - [Quick Start Guides](https://help.ideal.com/migration/organizations?hsLang=en#quick-start-guides)
    - [Ticket Response](https://help.ideal.com/migration/organizations?hsLang=en#ticket-response)
    - [FAQ](https://help.ideal.com/migration/organizations?hsLang=en#faq)
    - [Creating a new shift](https://help.ideal.com/migration/organizations?hsLang=en#creating-a-new-shift)
    - [Adding Users/Team members](https://help.ideal.com/migration/organizations?hsLang=en#adding-users-team-members)
    - [Repost Shifts](https://help.ideal.com/migration/organizations?hsLang=en#repost-shifts)
    - [Blocking a worker](https://help.ideal.com/migration/organizations?hsLang=en#blocking-a-worker)
    - [Review & Approve Timesheets](https://help.ideal.com/migration/organizations?hsLang=en#review-approve-timesheets)
    - [Chat Feature](https://help.ideal.com/migration/organizations?hsLang=en#chat-feature)
    - [Manual Timesheet Adjustments](https://help.ideal.com/migration/organizations?hsLang=en#manual-timesheet-adjustments)
    - [Posting Multiple Shifts](https://help.ideal.com/migration/organizations?hsLang=en#posting-multiple-shifts)
- [Internal Documentation\`](https://help.ideal.com/migration/internal-documentation?hsLang=en#main-content)
  
  
  
  
  
    - [Worker Performance Score](https://help.ideal.com/migration/internal-documentation?hsLang=en#worker-performance-score)

# Ideal

Our Support team is available Monday through Friday 8:00 am - 5:00 pm.

Copyright © 2026, Ideal